Player Help Desk
Practical answers for terrain puzzles, local progress, custom mats, replay tools, and comfort settings.
Common questions
Open a question to see the answer.
Can Dimple Park puzzles be played locally?
Yes. The core gameplay, all 42 bundled routes, hints, replays, practice drills, and custom mats can be enjoyed locally on your device without mandatory account registration.
How do I solve a route when I am stuck?
Use Hint to select the next move on the verified route. You can also Undo the last change or Reset the mat and try a different press order. Hold tokens keep a chosen chip still during the next settlement.
Where are my progress and custom mats stored?
They are stored locally on your iPhone. Dimple Park Interactive does not receive them. Your Apple device settings may include app data in a device backup.
How can I reset data or change accessibility options?
Open Settings for cell-height labels, reduced motion, haptics, and color helper marks. The same screen has separate actions for restarting the current mat, erasing custom mats, and resetting progress.
Useful details to include
- Your iPhone model and iOS version.
- The route title or screen where the issue appears.
- The action taken immediately before the issue.
- Whether relaunching the app changes the result.
Submit a support inquiry
Submit your question or issue below. Our player support team reviews inquiries and responds via your contact method within 1–2 business days.